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Terms and conditions

J°Pour / Terms and conditions

J°Pour Juice for Life S.A.R.L.

Managing Director: Petra Planer

33, avenue John F. Kennedy L-1855

Tel: +352 621 365 589


§ 1 – Scope of validity

1.1 These terms and conditions of J°pour (hereinafter referred to as the “vendor”) are applicable to all sales, deliveries and services of the vendor for purchases by the Customer from the vendor’s online store.The inclusion of terms and conditions of the Customer is prohibited unless the parties have expressly agreed otherwise.

1.2 A “customer” is any natural person who enters into a legal transaction for a purpose which cannot be attributed to either their commercial or independent occupational activity.

§ 2 – Conclusion of a contract

2.1 By concluding the order process you make a binding offer of a contract with J°pour 33 avenue John F. Kennedy L-1855. The vendor accepts this contract through an express declaration by e-mail or, depending on the payment method selected, by a corresponding request for payment or delivery of the goods.

2.2 The purchase processing and establishment of contact occur by e-mail. The customer must therefore ensure that the e-mail address it has provided for the purchase processing is correct, such that the correspondence can be sent to this address. In the event that spam filters are used, the customer must ensure that all e-mails transmitted for purchase processing by the vendor or its purchase processing service providers have been received.

§ 3 – Prices

The prices indicated by the vendor on the product pages contain all price components, including the respective statutory Luxembourgish value-added tax. The amount of value-added tax is 3%.

§ 4 – Payment terms

Payments may be made as follows:

– By PayPal: After completing your order, you will be requested to make the payment in a separate PayPal window. To do this, you must usually have registered first with PayPal.

– By credit card: Following the placement of your order, you will be requested to enter your credit card information.

§ 5 – Retention of title

Until the fulfillment of all claims arising from the contract, the delivered goods remain under the ownership of the vendor.

§ 6 – Cancellation

6.1 All cancellations must be made by no less than 48 hours prior to the delivery day by e-mail. Any late cancellations will be charged the full price.

6.2 If you cancel within the correct timeframe we can offer you a full refund.

6.3 Late cancellations based on medical reasons will be handled individually.

6.4 The rescheduling or altering of your order will be treated as a cancellation.

§ 7 – Delivery Conditions

7.1. The vendor personally delivers within the country of Luxembourg and
Germany for a fee of 6,10 or 15€ per delivery.

– The delivery range for 6€ covers Luxembourg city, Kirchberg, Gare, Findel, Niederanven and Munsbach.

– For 10€ it covers Leudelange, Strassen, Hesperange,Bertrange, Mamer, Walferdange, Schuttrange, Flaxweiler, Grevenmacher, Wasserbillig, Senningerberg, Sandweiler,Potaschberg, Junglinster, Gonderange and Bridel.

– For 15€ it covers the remaining areas of Luxembourg including Diferdange, Esch-Alzette, Diekirch and Echternach. The furthest town that is included in the delivery range in the north of Luxembourg is Diekirch.

– For Germany it covers Triercity and the surrounding area of Trier-Land.

All other close locations are handled upon request.

7.2. The vendor may not be held responsible for delays in delivery or nondelivery. In the case of a cancellation due to non-delivery by the vendor, the vendor will then reimburse the full amount of the order.

7.3. Deliveries take place every Monday, Wednesday and Friday and occur between
12h30 and 14h00 in Luxembourg and between 15h00 and 16h00 in Germany.

Deliveries that fall on public holidays are rescheduled within the same week
implying that the vendor gives notice to the customer at least 4 days prior to
the origin delivery day.

Orders have to be placed at least 48h before the delivery time.

7.4. The customer is responsible for making suitable arrangements for the delivery and to provide appropriate instructions. In any case the delivery has to be accepted by the customer or an appointed contact person. In the case of late or no delivery because of force majeure (for example traffic, strike, car breakdown) the vendor will attempt to reschedule the delivery.

§ 8 – Product Information

All products are displayed including their name, description and quantity. The actual product can vary from the photo presented on the website. In general all products offered to sale on the website are available. In the case that a product is out of stock it will be deducted from the order and not charged. However the vendor is eager that the range of products is always available. The juices are produced freshly by request after orders are placed and will get delivered without any interruption of the cool chain. The customer is advised to instantly refrigerate the product after being delivered.

§ 9 – Intellectual property rights

9.1. J°pour is the owner or the licensee of all intellectual property on this site and the material published on it.

9.2. The customer may print off one copy, and may download extracts, of any pages from our site for the customer personal reference. The customer must not use any part of our copyright materials for commercial purposes without first obtaining a license to do so from us and our licensors.

§ 10 – Contract language

The languages permitted for the conclusion of the contract are German and English.

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